Exceptional Customer Experience
I just have one critical message for you, and if that’s all you remember from my messages...
Helping Dealers Close Leads: Digital Dealer Show & Webinar Recap
We're helping dealers across the country improve their...
Beyond Set/Show/Sold - Why Contact Rate Matters & What Your Rate Should Be
With the end of 2023 in sight, it's time to focus...
New Car Delays: How to Prevent Damage to The Customer Experience
You need to give the the customers that order a vehicle the...
Maritz Auto Retail Sales Coach Alicia Von Bokel Presenting at Digital Dealer in Las Vegas
Alicia Von Bokel, Performance...
Fine-Tuning Your Follow-Up: Email Template Do's and Don'ts
Automated templates are an easy way to keep up with leads and...
Response Time
Yes, response time is important. But are you responding to your customer with useful information? Watch...
The Ultimate Morning Routine For Lead Handlers
Does your internet sales team start the day having having quality...
One and Done? Think Beyond Day One
You do pretty well responding to that lead on Day 1 when it comes in. But what happens...
Making the Most of Digital Retailing Tools
Digital retailing tools are supposed to help dealers close sales. So then why...
