Analysis reviewing the staff's lead handling efforts
THE ANALYSIS
This evaluation can help you identify opportunities and gauge improvement. Analysis including scorecard and screenshots reviewing the staff’s lead handling efforts in the following areas:
Email
Phone
SMS
Video
Scorecards
Screenshot review of lead handling efforts
Recommendations for improvement
DASHBOARD
Momentum Performance Analytics is your real-time dashboard to dive deep into analytics, charts, and data visualizations for the most effective evaluation.
Digital assessments come housed in the robust Momentum Performance Analytics portal, your 24/7 hub to access all your dealers’ real-time data, filtered as you see fit. Once inside the interactive Momentum dashboard, you’ll gain invaluable insights into your stores’ performance:
Charts
Data visualizations
On-demand videos of past training sessions
In-depth reporting
Regional averages
Built-in educational resources
DIGITAL ASSESSMENTS
Client Program Highlight: Automotive OEM Program
Maritz Automotive was awarded business to run Lead Responses Anlayses on dealers attending corporate training functions across the nation. We ran 1,032 assessments, each of which involved reviewing email, phone, text and web chat responses from dealerships. These analyses were provided to the dealers at the training events. Some interesting stats from the study were also gathered for the OEM to review, such as the following:
64%
Did not address the specific questions asked
50%
Did not confirm availability and give a price
24%
Did not follow up after day one
48%
Had no phone follow up after day one
Identify opportunities in your dealership's lead handling efforts
