Congratulations to this quarter's Customer Engagement Analysis winners!
Customer Engagement Analyses are a review of a dealer's responses to an inquiry via email, voice, text and web chat. It rates responses based on best practices like answering the question, offering a test drive, and making multiple touchpoints with the customer.
The following dealers achieved the highest Customer Engagement Analysis scores this quarter, proving their unwavering dedication to customers. Excellent job!
January:
February:
March:
Fantastic work to these highly effective dealerships.