Congratulations to this quarter's Customer Engagement Analysis winners!
Customer Engagement Analyses are a review of a dealer's responses to an inquiry via email, voice, text and web chat. It rates responses based on best practices like answering the question, offering a test drive, and making multiple touchpoints with the customer.
The following dealers achieved the highest Customer Engagement Analysis scores this quarter, proving their unwavering dedication to customers. Excellent job!
Q1 Customer Engagement Analysis Winners:
January:
- Medina Auto Mall
February:
- Tom Kelley Cadillac
March:
- Medina Auto Mall
Fantastic work to these highly effective dealerships.
Topics: Celebrating Success
